MA & PDP CAHPS
Discrepancy Report Process
On occasion, a survey vendor may identify discrepancies from MA & PDP CAHPS Survey protocols that require corrections to procedures and/or electronic processing to realign the activity to comply with MA & PDP CAHPS Survey protocols. Survey vendors are required to notify CMS of these discrepancies immediately upon discovery. In its oversight role, the MA & PDP CAHPS Survey Project Team may also identify discrepancies that require correction.
- To formally notify CMS of discrepancies such as these, survey vendors are required to complete and submit a Discrepancy Report within one business day of the survey vendor becoming aware of a discrepancy. The date the discrepancy was discovered must be clearly identified on the form.
- The plan’s CMS contract number (Hxxxx, Rxxxx or Sxxxx) must be included on the form.
This form must be submitted using the form provided below. All required sections are indicated with an asterisk (*). The required information regarding the affected plans must be provided in Sections II and III in order to submit the MA & PDP CAHPS Survey Discrepancy Report. If any information is not known at time of report submission, enter “Pending” in any of the required fields in Section II and/or III. Any information reported as “Pending” must be provided in an updated report within 7 days of submitting the Initial Discrepancy Report.