MA & PDP CAHPS
Event Report Process
On occasion, a survey vendor may identify deviations from MA & PDP CAHPS Survey protocols that require corrections to procedures and/or electronic processing to realign the activity to comply with MA & PDP CAHPS Survey protocols. Survey vendors are required to notify CMS of these events immediately upon discovery. In its oversight role, the MA & PDP CAHPS Survey Project Team may also identify issues that require correction.
- To formally notify CMS of events such as these, survey vendors must submit an event report to document any and all field events that result in any deviation from the timeline, procedures or specifications detailed in the MA & PDP CAHPS QAP&TS or any lapse in the CMS procedures for transmitting, using or storing PII and PHI. Timely submission of an event report will help CMS to implement changes in the survey timeline or protocol, if required.
This form must be submitted using the form provided below. All required sections are indicated with an asterisk (*). Information not known at the time the initial event report is completed should be recorded on the form as "Pending." Any information reported as “Pending” must be provided in an updated report within 7 days of submitting the initial report of the event. More than one updated event report may be required.