Medicare Advantage and Prescription Drug Plan CAHPS® Survey

Webcasts and Educational Resources
     

Webcasts and Educational Resources

Mail Survey Formatting Requirements and Enhancements webcast | Asian Language Survey Translations and Benefits of Their Use webcast Response Rate and Risk of Off-Cycle Surveys educational document


Mail Survey Formatting Requirements and Enhancements webcast

The Mail Survey Formatting Requirements and Enhancements webcast describes the formatting specifications required by CMS, as well as options for customizing the surveys, and tips for a respondent-friendly format, with a goal of maximizing response rates.

Please view the webcast below.

 

Please click here to view the webcast transcript.

 

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Asian Language Survey Translations and Benefits of Their Use webcast

The Asian Language Survey Translations and Benefits of Their Use webcast provides information about the four available Asian language survey translations (Chinese, Korean, Tagalog, and Vietnamese), benefits of using the translations, identifying the need for their use, methods for providing them, and case-mix adjustment for surveys completed in one of the Asian language translations.

Please view the webcast below.

 

Please click here to view the webcast transcript.

 

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Response Rate and Risk of Off-Cycle Surveys educational document

The Response Rate and Risk of Off-Cycle Surveys  educational document describes CMS guidelines and recommendations to achieve high survey response rates, available response rate information, and risks of fielding off-cycle surveys.

 

 

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 This page was last modified on 9/29/2020