Medicare Advantage and Prescription Drug Plan CAHPS® Survey

What's New
     

Chinese Translation of the MA & PDP CAHPS QAP&TS V9.0 Frequently Asked Questions for Customer Support (FAQs) Is Now Available  | MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V9.0 - Technical Corrections and ClarificationsUpdated MA & PDP CAHPS Survey Composite Measures Slides Are Now Available | MA & PDP CAHPS Survey Vendor List | November 7, 2018 MA & PDP CAHPS Survey Vendor Training Materials Are Now Available | The Medicare Advantage and Prescription Drug Plan (MA & PDP) CAHPS Survey Quality Assurance Protocols & Technical Specifications V9.0 Manual Is Now Available | 2019 MA & PDP CAHPS Survey Materials Are Now Available |MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V9.0 - Summary of Updates| Updated MA & PDP CAHPS Scores by State and Response Rates for Medicare Advantage, Fee-For-Service, and Prescription Drug Plans | Updated MA & PDP CAHPS Case-Mix Adjustment Information is Now Available | 2017 Beneficiary Focus Groups Conducted in Puerto Rico | Revised FAQs for Contracts Page Is Now Available


Chinese Translation of the MA & PDP CAHPS QAP&TS V9.0 Frequently Asked Questions for Customer Support (FAQs) Is Now Available - (12/13/2018)

The Chinese Translation of the Frequently Asked Questions for Customer Support is now available for viewing or downloading. Please click on the link provided or on the left hand Quality Assurance navigation button.

MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V9.0 - Technical Corrections and Clarifications - (12/13/2018)

Subsequent to the production of the MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V9.0 (QAP&TS V9.0), it has been determined that there are specific items that require content corrections and clarifications. These items may be found in the MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V9.0 – Technical Corrections and Clarifications document. Please click on the link provided or the left hand Quality Assurance navigation button. 

Updated MA & PDP CAHPS Survey Composite Measures Slides Are Now Available - (11/20/2018)

The Scoring of MA & PDP CAHPS Survey Composite Measures slides have been updated to clarify content. Please click on the link provided or the left hand Technical Specifications navigation button.

MA & PDP CAHPS Survey Vendor List - (11/14/2018)

The MA & PDP CAHPS Survey Vendor List for 2019 survey administration has been posted. Please click on the link provided or the left hand Approved Survey Vendor List navigation button.

 November 7, 2018 MA & PDP CAHPS Survey Vendor Training Materials Are Now Available - (10/31/2018)

 The MA & PDP CAHPS Survey Vendor Training will be conducted via webinar on November 7, 2018. The following training materials are available for viewing and downloading:

  • Agenda for MA & PDP CAHPS Survey Vendor Training scheduled for Wednesday, November 7, 2018.
  • PowerPoint Slides for the November 2018 MA & PDP CAHPS Survey Vendor Training. Note: To print multiple slides on one page, please adjust the "page scaling" item under printing options for your printer. Click on the drop-down box and select "multiple pages per sheet."

The Medicare Advantage and Prescription Drug Plan (MA & PDP) CAHPS Survey Quality Assurance Protocols & Technical Specifications V9.0 Manual Is Now Available - (10/31/2018)

The Medicare Advantage & Prescription Drug Plan (MA & PDP) CAHPS Survey Quality Assurance Protocols & Technical Specifications V9.0 can be accessed by clicking on the link provided or on the left hand Quality Assurance navigation button.

2019 MA & PDP CAHPS Survey Materials Are Now Available - (10/31/2018)

The 2019 MA & PDP CAHPS Survey materials are now available for viewing or downloading. Please click on the link provided or the left hand Survey Instruments navigation button.

MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V9.0 - Summary of Updates - (10/31/2018)

The MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V9.0 (QAP&TS V9.0) Summary of Updates document is a reference tool that highlights the major changes from the QAP&TS V8.0 to V9.0. This document is not a substitute for reviewing the MA & PDP CAHPS QAP&TS V9.0 in its entirety or, if applicable, the most recent Technical Corrections and Clarifications document posted on the MA & PDP CAHPS Web site. The Summary of Updates document may be found by clicking on the link provided or the left hand Quality Assurance navigation button.

 Updated MA & PDP CAHPS Scores by State and Response Rates for Medicare Advantage, Fee-For-Service, and Prescription Drug Plans - (10/24/2018)

Please note that updated files with the MA & PDP CAHPS Scores by State and Response Rates for Medicare Advantage, Fee-For-Service, and Prescription Drug Plans have been posted. The updated files provide CAHPS scores by state for 2018, current and historic response rate data for years 2007-2018 and overall respose rate data for Medicare Advantage, Fee-for-Service and Prescription Drug Plans for years 2000-2018. Please click on the link provided or the left hand Historic Data navigation button.

Updated MA & PDP CAHPS Case-Mix Adjustment Information is Now Available - (10/24/2018)

Please note that updated files with MA & PDP CAHPS Case-Mix Adjustment information have been posted. The updated files provide the variables used as case-mix adjustors from 1998-2018, 2018 national means of case-mix variables and 2018 case-mix coefficients. Please click on the link provided or the left hand Case-Mix Adjustment navigation button.

2017 Beneficiary Focus Groups Conducted in Puerto Rico - (9/28/2018)

A summary of findings from two focus groups conducted with Medicare beneficiaries residing in Puerto Rico on access to care and wait time after arriving for an appointment is now available. For more information, please click on the link provided or the left hand Historic Data navigation button.

Revised FAQs for Contracts Page Is Now Available - (8/2/2018)

A revised FAQ for Contracts has been posted that updates the question, "How is my contract's eligible sample determined?" to communicate all sample exclusions. Please click on the link provided or the left hand FAQs navigation button.

 

  

 This page was last modified on 12/13/2018