Medicare Advantage and Prescription Drug Plan CAHPS® Survey

What's New
     

2019 Medicare CAHPS Scores by State Are Now Available  |Updated Case-Mix Adjustment Documents and Information for 2019 MA & PDP CAHPS Between-Contract Variances for Reported Measures MA & PDP CAHPS 2019 National Means of Case-Mix Variables | MA & PDP CAHPS Survey Vendor Training Scheduled for November 6, 2019 | 2020 MA & PDP CAHPS Survey Administration Participation Has Closed | MA & PDP CAHPS 5 Call Attempts Protocol Clarification 


2019 Medicare CAHPS Scores by State Are Now Available - (8/20/2019)

2019 Medicare CAHPS Scores by State are available by clicking on the link provided or on the left hand Historic Data navigation button.

Updated Case-Mix Adjustment Documents and Information for 2019 - (8/19/2019)

The Case-Mix Adjustment page has been updated to include 2019 case-mix variables, coefficients and national means. These documents can be accessed by clicking on the link provided or on the left hand Case-Mix Adjustment navigation button.

MA & PDP CAHPS Between-Contract Variances for Reported Measures - (8/16/2019)

MA & PDP CAHPS 2019 between-contract variances for reported measures are available by clicking on the link provided or on the left hand Historic Data navigation button.

MA & PDP CAHPS 2019 National Means of Case-Mix Variables - (8/14/2019)

The 2019 MA & PDP CAHPS National Means of Case-Mix Variables is available by clicking on the link provided or on the left hand Case-Mix Adjustment navigation button.

MA & PDP CAHPS Survey Vendor Training Scheduled for November 6, 2019 - (8/6/2019)

MA & PDP CAHPS Survey Vendor Training for 2020 survey administration is scheduled for November 6, 2019 via webinar. The MA & PDP CAHPS Survey Vendor Training will only be offered one time on November 6, 2019. There is no fee associated with this training session. More details regarding registration, time of training and agenda topics will be posted closer to the training date.

2020 MA & PDP CAHPS Survey Administration Participation Has Closed - (7/12/2019)

The 2020 Medicare Advantage & Prescription Drug Plan (MA & PDP) CAHPS Survey Participation has closed. The MA & PDP CAHPS Survey Participation Form is no longer being accepted.

MA & PDP CAHPS 5 Call Attempts Protocol Clarification - (7/2/2019) 

The MA & PDP CAHPS Survey project team has clarified the guidance regarding dialing multiple phone numbers and the 21 day rule for call attempts. Specific information regarding the clarification and examples illustrating the protocol in greater detail are available by clicking on the link provided.

 

 This page was last modified on 8/20/2019