Medicare Advantage and Prescription Drug Plan CAHPS® Survey

What's New

2019 Case-mix, Case-mix Coefficients and National Means Has Been Updated|Detail Regarding MA & PDP CAHPS Weighting of Measures Has Been Updated2022 Minimum Business Requirements Are Now Available |Updated MA & PDP CAHPS Fact Sheet | 2021 MA & PDP CAHPS Frequently Asked Questions for Customer Support (FAQs) Have Been Updated |MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V11.0 - Technical Corrections and Clarifications Have Been Updated


2019 Case-mix, Case-mix Coefficients and National Means for MA & PDP CAHPS Has Been Updated - (5/7/2021)

The 2019 Case-mix, Case-mix Coefficients and National Means for MA & PDP CAHPS document on the Scoring and Star Ratings page has been updated. Click on the link provided or the left hand Scoring and Star Ratings navigation button.

Detail Regarding MA & PDP CAHPS Weighting of Measures Has Been Updated - (5/7/2021)

The document regarding additional detail on weighting of MA & PDP CAHPS measures within contracts in the Weighting of MA & PDP CAHPS Measures Within Contracts section of the Scoring and Star Ratings page has been updated. Click on the link provided or the left hand Scoring and Star Ratings navigation button.

2022 Minimum Business Requirements Are Now Available - (3/18/2021)

Survey vendors interested in applying to administer the 2022 Medicare Advantage & Prescription Drug Plan (MA & PDP) CAHPS Survey must comply with all of the minimum business requirements. Specific information regarding requirements for relevant survey experience, organization survey capacity, quality control procedures and approval terms is available by clicking on the link provided or on the left hand Business Requirements navigation button.

Updated MA & PDP CAHPS Fact Sheet - (3/18/2021)

The updated MA & PDP CAHPS Fact Sheet may be accessed by clicking on the link provided or the left hand Program Overview navigation button.

2021 MA & PDP CAHPS Frequently Asked Questions for Customer Support (FAQs) Have Been Updated (Chinese, Korean, Tagalog, and Vietnamese) - (3/10/2021)

The 2021 MA & PDP CAHPS Frequently Asked Questions for Customer Support (FAQs) have been updated to include three new questions regarding COVID-19 vaccines and testing. Click on the link provided or the left hand Quality Assurance navigation button. 

MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V11.0 - Technical Corrections and Clarifications - (3/10/2021)

Subsequent to the production of the MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V11.0 (QAP&TS V11.0), it has been determined that there are specific items that require content corrections and clarifications. These items may be found in the March 2021 version of the MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V11.0 - Technical Corrections and Clarifications document. Three new questions regarding COVID-19 vaccines and testing were added in the Frequently Asked Questions for Customer Support Appendix E (English) and E-1 (Spanish). Please click on the link provided or the left hand Quality Assurance navigation button.

 

 

 This page was last modified on 5/7/2021