Medicare Advantage and Prescription Drug Plan CAHPS® Survey

What's New

2024 MA & PDP CAHPS Optional Language Survey Materials Are Now Available | The MA & PDP CAHPS QAP&TS V14.1 Frequently Asked Questions for Customer Support (FAQs) Are Now AvailableThe Medicare Advantage and Prescription Drug Plan (MA & PDP) CAHPS Survey Quality Assurance Protocols & Technical Specifications V14.1 Manual Is Now Available |  MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V14.0 - Technical Corrections and ClarificationsMA & PDP CAHPS Survey Vendor Training Slides Have Been Updated  


2024 MA & PDP CAHPS Optional Language Survey Materials Are Now Available – (2/27/2024)

The 2024 MA & PDP CAHPS Survey materials are now available in all languages for viewing or downloading. Please click on the link provided or the left hand Current Data Collection Materials navigation button.

The MA & PDP CAHPS QAP&TS V14.1 Frequently Asked Questions for Customer Support (FAQs) Are Now Available – (2/27/2024)

The MA & PDP CAHPS QAP&TS V14.1 Frequently Asked Questions for Customer Support (FAQs) are now available in all languages for viewing or downloading. Please click on the link provided or the left hand Quality Assurance navigation button.

The Medicare Advantage and Prescription Drug Plan (MA & PDP) CAHPS Survey Quality Assurance Protocols & Technical Specifications V14.1 Manual Is Now Available – (11/29/23)

Subsequent to the production of the MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V14.0 (QAP&TS V14.0), it was determined that there are specific items that require revisions to content. An updated Medicare Advantage & Prescription Drug Plan (MA & PDP) CAHPS Survey Quality Assurance Protocols & Technical Specifications V14.1 (QAP&TS V14.1) including the content revisions is now available and can be accessed by clicking on the link provided or on the left hand Quality Assurance navigation button.

MA & PDP CAHPS Survey Quality Assurance Protocols  & Technical Specifications V14.0 – Technical Corrections and Clarifications – (11/17/2023) 

Subsequent to the production of the MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V14.0 (QAP&TS V14.0), it has been determined that there are specific items that require content updates. These include items pertaining to composite scoring for 2024 data, skip logic, the timing of the start of inbound CATI protocol, and valid values for data coding. The updates may be found in the November 2023 version of the MA & PDP CAHPS Survey QAP&TS V14.0 – Technical Corrections and Clarifications document. An updated version of the QAP&TS V14.1 will be posted to the website soon.

MA & PDP CAHPS Survey Vendor Training Slides Have Been Updated – (11/16/23) 

View or download the updated PowerPoint Slides from the November 2023 MA & PDP CAHPS Survey Vendor Training. The updates include revising the instructions for scoring the Care Coordination composite and the timing of the start of inbound CATI protocol.

 

This page was last modified on 2/27/2024