MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V14.0 - Technical Corrections and Clarifications| MA & PDP CAHPS Survey Vendor Training Slides Have Been Updated | MA & PDP CAHPS Survey Vendor List | The Medicare Advantage and Prescription Drug Plan (MA & PDP) CAHPS Survey Quality Assurance Protocols & Technical Specifications V14.0 Manual Is Now Available | 2024 MA & PDP CAHPS English and Spanish Survey Materials Are Now Available |The FAQs for Contracts and Survey Vendors Have Been Updated| Change to MA & PDP CAHPS Survey Administration Protocol for 2024
MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V14.0 – Technical Corrections and Clarifications – (11/17/2023)
Subsequent to the production of the MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V14.0 (QAP&TS V14.0), it has been determined that there are specific items that require content updates. These include items pertaining to composite scoring for 2024 data, skip logic, the timing of the start of inbound CATI protocol, and valid values for data coding. The updates may be found in the November 2023 version of the MA & PDP CAHPS Survey QAP&TS V14.0 – Technical Corrections and Clarifications document. An updated version of the QAP&TS V14.1 will be posted to the website soon.
MA & PDP CAHPS Survey Vendor Training Slides Have Been Updated – (11/16/23)
View or download the updated PowerPoint Slides from the November 2023 MA & PDP CAHPS Survey Vendor Training. The updates include revising the instructions for scoring the Care Coordination composite and the timing of the start of inbound CATI protocol.
MA & PDP CAHPS Survey Vendor List – (11/8/23)
The MA & PDP CAHPS Survey Vendor List for 2024 survey administration has been posted. Please click on the link provided or the left hand Approved Survey Vendor List navigation button.
The Medicare Advantage and Prescription Drug Plan (MA & PDP) CAHPS Survey Quality Assurance Protocols & Technical Specifications V14.0 Manual Is Now Available – (10/24/23)
The Medicare Advantage & Prescription Drug Plan (MA & PDP) CAHPS Survey Quality Assurance Protocols & Technical Specifications V14.0 can be accessed by clicking on the link provided or on the left hand Quality Assurance navigation button.
2024 MA & PDP CAHPS English and Spanish Survey Materials Are Now Available – (10/24/23)
The 2024 MA & PDP CAHPS English and Spanish Survey materials are now available for viewing or downloading. Please click on the link provided or the left hand Current Data Collection Materials navigation button.
The FAQs for Contracts and Survey Vendors Have Been Updated – (10/24/23)
The Frequently Asked Questions (FAQs) for Contracts and FAQs for Survey Vendors have been updated to include FAQs related to web mode. Please click on the link provided or the left hand FAQs navigation button.
Change to MA & PDP CAHPS Survey Administration Protocol for 2024 - (6/9/23)
The web-mail-phone survey administration protocol planned for the 2024 MA & PDP CAHPS Survey will be implemented by CMS-approved survey vendors, authorized by contracts to conduct and report the CAHPS Survey. Starting with 2024 survey administration, the existing pre-notification letter will be updated to include the vendor’s web survey URL and a survey PIN code unique to each sampled enrollee. Approximately four days later, an invitation to complete the survey will be sent via email to enrollees with an available email address and via a mailed letter to enrollees without an available email address. A mail survey will be sent to enrollees who do not complete the survey via web approximately ten days later; a second mail survey will be sent to all non-respondents approximately three weeks after the initial survey mailing. Enrollees who do not respond by web or mail will receive phone follow-up beginning about three weeks after the second survey mailing. The survey procedures require a maximum of five call attempts during phone follow-up. Similar to the current MA & PDP CAHPS mail and phone administration, the web survey will be conducted in accordance with CMS protocols and technical specifications. The MA & PDP CAHPS Survey can only be administered by CMS-approved survey vendors who have met CMS requirements for systems security and procedures to safeguard data in a manner compliant with the Health Insurance Portability and Accountability Act (HIPAA), as described at 45 CFR Part 160 and Part 164. CMS-approved vendors are required to attend training in advance of the 2024 survey administration. Training will include a review of the required protocols and technical specifications.
More information on 2024 survey administration including web survey design guidelines will be provided in the future. Please refer to the MA & PDP CAHPS website on a regular basis for updates.
This page was last modified on 11/17/2023