Medicare Advantage and Prescription Drug Plan CAHPS® Survey

What's New

2025 MA & PDP CAHPS Survey Participation Will Open June 24, 2024MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V14.1 – Technical Corrections and Clarifications |  2025 Minimum Business Requirements Are Now AvailableUpdated MA & PDP CAHPS Fact Sheet 2024 MA & PDP CAHPS Optional Language Survey Materials Are Now Available | The MA & PDP CAHPS QAP&TS V14.1 Frequently Asked Questions for Customer Support (FAQs) Are Now Available 


2025 MA & PDP CAHPS Survey Participation Will Open June 24, 2024 – (5/3/2024)

The 2025 Medicare Advantage & Prescription Drug Plan (MA & PDP) CAHPS Survey Participation period will open June 24, 2024. Organizations interested in applying to be considered for approval as an MA & PDP CAHPS Survey vendor for 2025 survey administration must meet all of the 2025 minimum business requirements and should check the MA & PDP CAHPS Survey website on June 24 for details.

MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V14.1 – Technical Corrections and Clarifications – (4/19/2024)  

Subsequent to the production of the MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V14.1 (QAP&TS V14.1), it has been determined that there are specific items that require content updates. These include items pertaining to the Applicable to All Items for MA-Only and MA-PD surveys and the Survey Response Sections for MA-Only and MA-PD surveys. The updates may be found in the April 2024 version of the MA & PDP CAHPS Survey QAP&TS V14.1 – Technical Corrections and Clarifications document.

2025 Minimum Business Requirements Are Now Available – (4/5/2024) 

Survey vendors interested in applying to administer the 2025 Medicare Advantage & Prescription Drug Plan (MA & PDP) CAHPS Survey must comply with all of the minimum business requirements. Specific information regarding requirements for relevant survey experience, organization survey capacity, quality control procedures and approval terms is available by clicking on the link provided or on the left hand Business Requirements navigation button.

Updated MA & PDP CAHPS Fact Sheet – (3/20/2024)  

The updated MA & PDP CAHPS Fact Sheet may be accessed by clicking on the link provided or the left hand Program Overview navigation button. 

2024 MA & PDP CAHPS Optional Language Survey Materials Are Now Available – (2/27/2024)

The 2024 MA & PDP CAHPS Survey materials are now available in all languages for viewing or downloading. Please click on the link provided or the left hand Current Data Collection Materials navigation button.

The MA & PDP CAHPS QAP&TS V14.1 Frequently Asked Questions for Customer Support (FAQs) Are Now Available – (2/27/2024)

The MA & PDP CAHPS QAP&TS V14.1 Frequently Asked Questions for Customer Support (FAQs) are now available in all languages for viewing or downloading. Please click on the link provided or the left hand Quality Assurance navigation button.

 

This page was last modified on 5/3/2024