Medicare Advantage and Prescription Drug Plan CAHPS^® Survey

Webcast and Educational Resources | 2024 MA & PDP CAHPS English Survey Materials | 2024 MA & PDP CAHPS Spanish Survey Materials | 2024 MA & PDP CAHPS Chinese Survey Materials |2024 MA & PDP CAHPS Vietnamese Survey Materials | 2024 MA & PDP CAHPS Korean Survey Materials | 2024 MA & PDP CAHPS Tagalog Survey Materials

Webcasts and Educational Resources

CMS has created webcasts regarding formatting the mail survey to maximize response rates, and information on Asian language translations of the survey and benefits of their use. The webcasts can be found by clicking the link provided or the Webcasts and Educational Resources navigation button on the left.

Current surveys can be found below; surveys from prior administration periods can be found on the Survey Instruments and Specifications page using the following link: Historic MA & PDP CAHPS Surveys.

English 2024 MA & PDP CAHPS Survey Materials

The MA & PDP CAHPS Survey materials for the mail component and telephone component of MA & PDP CAHPS Survey administration are available below.

English Pre-notification Letters

• View or download a copy of the 2024 MA-Only and MA-PD English pre-notification letter.
• View or download a copy of the 2024 PDP English pre-notification letter.

English MA-Only/MA-PD Web Invitation Letters 

• View or download a copy of the 2024 MA-Only and MA-PD English web invitation letter (CMS logo only). 
• View or download a copy of the 2024 MA-Only and MA-PD English web invitation letter (with optional plan logo).

English PDP Web Invitation Letters 

• View or download a copy of the 2024 PDP English web invitation letter (CMS logo only).
• View or download a copy of the 2024 PDP English web invitation letter (with optional plan logo).

English Medicare Advantage (MA-Only) and Medicare Advantage Prescription Drug (MA-PD) Web Survey Emails

• View or download a copy of the 2024 MA-Only and MA-PD English initial invitation email.
• View or download a copy of the 2024 MA-Only and MA-PD English reminder email.

English Prescription Drug Plan (PDP) Web Survey Emails

• View or download a copy of the 2024 PDP English initial invitation email.
• View or download a copy of the 2024 PDP English reminder email.

English Web Surveys

• View or download a copy of the 2024 Medicare Advantage (MA-Only) English web survey. (Updated 11/3/23)
• View or download a copy of the 2024 Medicare Advantage Prescription Drug (MA-PD) English web survey.
• View or download a copy of the 2024 Prescription Drug Plan (PDP) English web survey.

English Medicare Advantage (MA-Only) and Medicare Advantage Prescription Drug (MA-PD) Survey Cover Letters

• View or download a copy of the 2024 Initial MA-Only and MA-PD English cover letter.
• View or download a copy of the 2024 2nd Mailing MA-Only and MA-PD English cover letter.

English Prescription Drug Plan (PDP) Cover Letters

• View or download a copy of the 2024 Initial PDP English cover letter.
• View or download a copy of the 2024 2nd Mailing PDP English cover letter.

English Mail Surveys

• View or download a copy of the 2024 Medicare Advantage (MA-Only) English mail survey.
• View or download a copy of the 2024 Medicare Advantage Prescription Drug (MA-PD) English mail survey. 
• View or download a copy of the 2024 Prescription Drug Plan (PDP) English mail survey.

English CATI Scripts

• View or download a copy of the 2024 Medicare Advantage (MA-Only) English CATI script.
• View or download a copy of the 2024 Medicare Advantage Prescription Drug (MA-PD) English CATI script.
• View or download a copy of the 2024 Prescription Drug Plan (PDP) English CATI script.

Spanish 2024 MA & PDP CAHPS Survey Materials

Spanish Pre-notification Letters

• View or download a copy of the 2024 MA-Only and MA-PD Spanish pre-notification letter.
• View or download a copy of the 2024 PDP Spanish pre-notification letter.

Spanish MA-Only/MA-PD Web Invitation Letters 

• View or download a copy of the 2024 MA-Only and MA-PD Spanish web invitation letter (CMS logo only). 
• View or download a copy of the 2024 MA-Only and MA-PD Spanish web invitation letter (with optional plan logo).

Spanish PDP Web Invitation Letters 

• View or download a copy of the 2024 PDP Spanish web invitation letter (CMS logo only).
• View or download a copy of the 2024 PDP Spanish web invitation letter (with optional plan logo).

Spanish Medicare Advantage (MA-Only) and Medicare Advantage Prescription Drug (MA-PD) Web Survey Emails

• View or download a copy of the 2024 MA-Only and MA-PD Spanish initial invitation email.
• View or download a copy of the 2024 MA-Only and MA-PD Spanish reminder email.

Spanish Prescription Drug Plan (PDP) Web Survey Emails

• View or download a copy of the 2024 PDP Spanish initial invitation email.
• View or download a copy of the 2024 PDP Spanish reminder email.

Spanish Web Surveys

• View or download a copy of the 2024 Medicare Advantage (MA-Only) Spanish web survey.
• View or download a copy of the 2024 Medicare Advantage Prescription Drug (MA-PD) Spanish web survey.
• View or download a copy of the 2024 Prescription Drug Plan (PDP) Spanish web survey.

Spanish Medicare Advantage (MA-Only) and Medicare Advantage Prescription Drug (MA-PD) Survey Cover Letters

• View or download a copy of the 2024 Initial MA-Only and MA-PD Spanish cover letter.
• View or download a copy of the 2024 2nd Mailing MA-Only and MA-PD Spanish cover letter.

Spanish Prescription Drug Plan (PDP) Cover Letters

• View or download a copy of the 2024 Initial PDP Spanish cover letter.
• View or download a copy of the 2024 2nd Mailing PDP Spanish cover letter.

Spanish Mail Surveys

• View or download a copy of the 2024 Medicare Advantage (MA-Only) Spanish mail survey.
• View or download a copy of the 2024 Medicare Advantage Prescription Drug (MA-PD) Spanish mail survey.
• View or download a copy of the 2024 Prescription Drug Plan (PDP) Spanish mail survey.

Spanish CATI Scripts

• View or download a copy of the 2024 Medicare Advantage (MA-Only) Spanish CATI script.
• View or download a copy of the 2024 Medicare Advantage Prescription Drug (MA-PD) Spanish CATI script.
• View or download a copy of the 2024 Prescription Drug Plan (PDP) Spanish CATI script.  

Chinese 2024 MA & PDP CAHPS Survey Materials 

Chinese Pre-notification Letters

• View or download a copy of the 2024 MA-Only and MA-PD Chinese pre-notification letter.
• View or download a copy of the 2024 PDP Chinese pre-notification letter.

Chinese MA-Only/MA-PD Web Invitation Letter

• View or download a copy of the 2024 MA-Only and MA-PD Chinese web invitation letter.

Chinese PDP Web Invitation Letter

• View or download a copy of the 2024 PDP Chinese web invitation letter.

Chinese Medicare Advantage (MA-Only) and Medicare Advantage Prescription Drug (MA-PD) Web Survey Emails

• View or download a copy of the 2024 MA-Only and MA-PD Chinese initial invitation email.
• View or download a copy of the 2024 MA-Only and MA-PD Chinese reminder email.
  

Chinese Prescription Drug Plan (PDP) Web Survey Emails

• View or download a copy of the 2024 PDP Chinese initial invitation email.
• View or download a copy of the 2024 PDP Chinese reminder email.

Chinese Web Surveys

• View or download a copy of the 2024 Medicare Advantage (MA-Only) Chinese web survey.
• View or download a copy of the 2024 Medicare Advantage Prescription Drug (MA-PD) Chinese web survey.
• View or download a copy of the 2024 Prescription Drug Plan (PDP) Chinese web survey.

Chinese Medicare Advantage (MA-Only) and Medicare Advantage Prescription Drug (MA-PD) Survey Cover Letters

• View or download a copy of the 2024 Initial MA-Only and MA-PD Chinese cover letter.
• View or download a copy of the 2024 2nd Mailing MA-Only and MA-PD Chinese cover letter.

Chinese Prescription Drug Plan (PDP) Cover Letters

• View or download a copy of the 2024 Initial PDP Chinese cover letter.
• View or download a copy of the 2024 2nd Mailing PDP Chinese cover letter.

Chinese Mail Surveys

• View or download a copy of the 2024 Medicare Advantage (MA-Only) Chinese mail survey.
• View or download a copy of the 2024 Medicare Advantage Prescription Drug (MA-PD) Chinese mail survey.
• View or download a copy of the 2024 Prescription Drug Plan (PDP) Chinese mail survey.

Chinese CATI Scripts

• View or download a copy of the 2024 Medicare Advantage (MA-Only) Chinese CATI script.
• View or download a copy of the 2024 Medicare Advantage Prescription Drug (MA-PD) Chinese CATI script. 
• View or download a copy of the 2024 Prescription Drug Plan (PDP) Chinese CATI script. 

Vietnamese 2024 MA & PDP CAHPS Survey Materials

Vietnamese Pre-notification Letters

• View or download a copy of the 2024 MA-Only and MA-PD Vietnamese pre-notification letter.
• View or download a copy of the 2024 PDP Vietnamese pre-notification letter.

Vietnamese MA-Only/MA-PD Web Invitation Letter

• View or download a copy of the 2024 MA-Only and MA-PD Vietnamese web invitation letter.

Vietnamese PDP Web Invitation Letter

• View or download a copy of the 2024 PDP Vietnamese web invitation letter.

Vietnamese Medicare Advantage (MA-Only) and Medicare Advantage Prescription Drug (MA-PD) Web Survey Emails

• View or download a copy of the 2024 MA-Only and MA-PD Vietnamese initial invitation email.
• View or download a copy of the 2024 MA-Only and MA-PD Vietnamese reminder email.
  

Vietnamese Prescription Drug Plan (PDP) Web Survey Emails

• View or download a copy of the 2024 PDP Vietnamese initial invitation email.
• View or download a copy of the 2024 PDP Vietnamese reminder email.

Vietnamese Web Surveys

• View or download a copy of the 2024 Medicare Advantage (MA-Only) Vietnamese web survey.
• View or download a copy of the 2024 Medicare Advantage Prescription Drug (MA-PD) Vietnamese web survey.
• View or download a copy of the 2024 Prescription Drug Plan (PDP) Vietnamese web survey.

Vietnamese Medicare Advantage (MA-Only) and Medicare Advantage Prescription Drug (MA-PD) Survey Cover Letters

• View or download a copy of the 2024 Initial MA-Only and MA-PD Vietnamese cover letter.
• View or download a copy of the 2024 2nd Mailing MA-Only and MA-PD Vietnamese cover letter.

Vietnamese Prescription Drug Plan (PDP) Cover Letters

• View or download a copy of the 2024 Initial PDP Vietnamese cover letter.
• View or download a copy of the 2024 2nd Mailing PDP Vietnamese cover letter.

Vietnamese Mail Surveys

• View or download a copy of the 2024 Medicare Advantage (MA-Only) Vietnamese mail survey.
• View or download a copy of the 2024 Medicare Advantage Prescription Drug (MA-PD) Vietnamese mail survey.
• View or download a copy of the 2024 Prescription Drug Plan (PDP) Vietnamese mail survey.

Vietnamese CATI Scripts

• View or download a copy of the 2024 Medicare Advantage (MA-Only) Vietnamese CATI script. 
• View or download a copy of the 2024 Medicare Advantage Prescription Drug (MA-PD) Vietnamese CATI script.
• View or download a copy of the 2024 Prescription Drug Plan (PDP) Vietnamese CATI script.

Korean 2024 MA & PDP CAHPS Survey Materials

Korean Pre-notification Letters

• View or download a copy of the 2024 MA-Only and MA-PD Korean pre-notification letter.
• View or download a copy of the 2024 PDP Korean pre-notification letter.

Korean MA-Only/MA-PD Web Invitation Letter

• View or download a copy of the 2024 MA-Only and MA-PD Korean web invitation letter.

Korean PDP Web Invitation Letter

• View or download a copy of the 2024 PDP Korean web invitation letter.

Korean Medicare Advantage (MA-Only) and Medicare Advantage Prescription Drug (MA-PD) Web Survey Emails

• View or download a copy of the 2024 MA-Only and MA-PD Korean initial invitation email.
• View or download a copy of the 2024 MA-Only and MA-PD Korean reminder email.
  

Korean Prescription Drug Plan (PDP) Web Survey Emails

• View or download a copy of the 2024 PDP Korean initial invitation email.
• View or download a copy of the 2024 PDP Korean reminder email.

Korean Web Surveys

• View or download a copy of the 2024 Medicare Advantage (MA-Only) Korean web survey.
• View or download a copy of the 2024 Medicare Advantage Prescription Drug (MA-PD) Korean web survey.
• View or download a copy of the 2024 Prescription Drug Plan (PDP) Korean web survey.

Korean Medicare Advantage (MA-Only) and Medicare Advantage Prescription Drug (MA-PD) Survey Cover Letters

• View or download a copy of the 2024 Initial MA-Only and MA-PD Korean cover letter.
• View or download a copy of the 2024 2nd Mailing MA-Only and MA-PD Korean cover letter.

Korean Prescription Drug Plan (PDP) Cover Letters

• View or download a copy of the 2024 Initial PDP Korean cover letter.
• View or download a copy of the 2024 2nd Mailing PDP Korean cover letter.

Korean Mail Surveys

• View or download a copy of the 2024 Medicare Advantage (MA-Only) Korean mail survey.
• View or download a copy of the 2024 Medicare Advantage Prescription Drug (MA-PD) Korean mail survey.
• View or download a copy of the 2024 Prescription Drug Plan (PDP) Korean mail survey.

 Korean CATI Scripts

• View or download a copy of the 2024 Medicare Advantage (MA-Only) Korean CATI script.
• View or download a copy of the 2024 Medicare Advantage Prescription Drug (MA-PD) Korean CATI script.
• View or download a copy of the 2024 Prescription Drug Plan (PDP) Korean CATI script.

Tagalog 2024 MA & PDP CAHPS Survey Materials

Tagalog Pre-notification Letters

• View or download a copy of the 2024 MA-Only and MA-PD Tagalog pre-notification letter.
• View or download a copy of the 2024 PDP Tagalog pre-notification letter.

Tagalog MA-Only/MA-PD Web Invitation Letter

• View or download a copy of the 2024 MA-Only and MA-PD Tagalog web invitation letter.

Tagalog PDP Web Invitation Letter

• View or download a copy of the 2024 PDP Tagalog web invitation letter.

Tagalog Medicare Advantage (MA-Only) and Medicare Advantage Prescription Drug (MA-PD) Web Survey Emails

• View or download a copy of the 2024 MA-Only and MA-PD Tagalog initial invitation email.
• View or download a copy of the 2024 MA-Only and MA-PD Tagalog reminder email.
  

Tagalog Prescription Drug Plan (PDP) Web Survey Emails

• View or download a copy of the 2024 PDP Tagalog initial invitation email.
• View or download a copy of the 2024 PDP Tagalog reminder email.

Tagalog Web Surveys

• View or download a copy of the 2024 Medicare Advantage (MA-Only) Tagalog web survey.
• View or download a copy of the 2024 Medicare Advantage Prescription Drug (MA-PD) Tagalog web survey.
• View or download a copy of the 2024 Prescription Drug Plan (PDP) Tagalog web survey.

Tagalog Medicare Advantage (MA-Only) and Medicare Advantage Prescription Drug (MA-PD) Survey Cover Letters

• View or download a copy of the 2024 Initial MA-Only and MA-PD Tagalog cover letter.
• View or download a copy of the 2024 2nd Mailing MA-Only and MA-PD Tagalog cover letter.

Tagalog Prescription Drug Plan (PDP) Cover Letters

• View or download a copy of the 2024 Initial PDP Tagalog cover letter.
• View or download a copy of the 2024 2nd Mailing PDP Tagalog cover letter.

Tagalog Mail Surveys

• View or download a copy of the 2024 Medicare Advantage (MA-Only) Tagalog mail survey.
• View or download a copy of the 2024 Medicare Advantage Prescription Drug (MA-PD) Tagalog mail survey.
• View or download a copy of the 2024 Prescription Drug Plan (PDP) Tagalog mail survey.

Tagalog CATI Scripts

• View or download a copy of the 2024 Medicare Advantage (MA-Only) Tagalog CATI script.
• View or download a copy of the 2024 Medicare Advantage Prescription Drug (MA-PD) Tagalog CATI script.
• View or download a copy of the 2024 Prescription Drug Plan (PDP) Tagalog CATI script.