Medicare Advantage and Prescription Drug Plan CAHPS® Survey

Quality Assurance
     

Quality Assurance

Quality Assurance

The 2018 Medicare Advantage and Prescription Drug Plan CAHPS Survey administration protocols are contained in the Medicare Advantage and Prescription Drug Plan CAHPS Survey Quality Assurance Protocols & Technical Specifications V8.0 (QAP&TS V8.0) manual.

View or download the Quality Assurance Protocols & Technical Specifications V8.0 (Updated 11/14/2017)

Updated Technical Corrections and Clarifications Document

Subsequent to the production of the MA & PDP CAHPS Technical Corrections and Clarifications document, it has been determined that there are additional survey material items that require content corrections and clarifications. The May 10, 2018 update includes revision to Appendix I - Vendor Survey File Record Layout and Beneficiary Response Section for all surveys.

View or download the MA & PDP CAHPS Technical Corrections and Clarifications document (Updated 5/10/2018)

MA & PDP CAHPS Summary of Updates

The MA & PDP CAHPS Survey Quality Assurance Protocols & Technical Specifications V8.0 (QAP&TS V8.0) Summary of Updates document is a reference tool that highlights the major changes from the QAP&TS V7.0 to V8.0. This document is not a substitute for reviewing the MA & PDP CAHPS QAP&TS V8.0 in its entirety.

View or download the MA & PDP CAHPS Survey Summary of Updates from V7.0 to V8.0.

2018 Data Collection Schedule

The basic tasks and timing for conducting the 2018 MA & PDP CAHPS Survey are summarized below. Survey vendors are required to adhere to the data collection schedule as outlined and may not depart from or modify this schedule in any way.

 

Pre-Data Collection Tasks

Task

Date

Time Frame in Survey Field Period

Survey vendors must complete and email a Vendor Access to MA & PDP CAHPS Data Warehouse Form to MA-PDPCAHPSTECHSUPPORT@rand.org

11/14/2017

-112 days

Survey vendors must submit English mail survey materials and English CATI screenshots to the MA & PDP CAHPS Survey Project Team via MA-PDPCAHPS@HCQIS.org

11/28/2017

-98 days

Survey vendors provide toll-free customer support telephone numbers for inclusion in pre-notification letter. (Toll-free number to be used for 2018 customer support must be provided to MA-PDPCAHPS@HCQIS.org. CMS will generate customized pre-notification letter for each vendor that includes the telephone number provided at a later date.)

11/28/2017

-98 days

Plan request for contract-level oversample. (Authorized contract staff submit a web-based request in which they select the desired contract, enter the size of the requested oversample.)

12/1/2017

-95 days

Plan must complete the web-based survey vendor authorization process to designate a survey vendor for each contract eligible for the 2018 MA & PDP CAHPS Survey

12/5/2017

-91 days

Survey vendors must submit any supplemental questions for approval

12/7/2017

-89 days

Survey vendors must submit Spanish (and Chinese and Vietnamese, if applicable) mail surveys to the MA & PDP CAHPS Survey Project Team via MA-PDPCAHPS@HCQIS.org

12/19/2017

-77 days

Survey vendors must complete and submit a new DUA or update existing DUA to CMS and provide a confirmation to the MA & PDP CAHPS Technical Assistance email (MA-PDPCAHPS@HCQIS.org). Subcontractors that see beneficiary-level data (e.g., name, address, telephone number) must also have a DUA Addendum in place with CMS.

1/4/2018

-61 days

Survey vendors must submit QAP to the MA & PDP CAHPS Survey Project Team via MA-PDPCAHPS@HCQIS.org

1/9/2018

-56 days

 

Data Collection Tasks

Survey Vendor Task

Date

Time Frame in Survey Field Period

Vendors download 2018 sample file

2/8/2018

-26 days

Mail out a pre-notification letter to all sampled members one week before the first survey questionnaire mailing

3/6/2018

day 1

Customer support telephone center opens. (Toll-free telephone number required.)

3/7/2018

days 2-88

Mail-out of the first questionnaire with cover letter within one week of the pre-notification letter. Begin inbound CATI protocol.

3/13/2018 – 3/14/2018

days 8-9

Mail-out of second mailing of questionnaire with cover letter to all non-respondents within four weeks after first mailing

4/4/2018 – 4/5/2018

days 30-31

Initiate telephone follow-up by computer-assisted telephone interviews (CATI) for all non-respondents to the mail survey. (First attempt must occur during this time.)

4/20/2018 – 4/27/2018

days 46-53

Conduct additional telephone attempts by CATI according to the following specifications:

  • Call attempts must occur in three different calendar weeks
  • Call attempts must be scheduled at different times of the day and on different days of the week
  • The 5th call attempt must occur at least 21 days after the 1st call attempt, if a 5th call attempt is necessary

4/28/2018 – 6/1/2018

 

days 54-88

Submit interim data files to CMS (RAND). Survey vendors may begin to submit data on 5/1/2018 but must have a fully correct interim data file submitted by 5/3/2018. No interim submission of MMP data is required.

5/1/2018 – 5/3/2018

days 57-59

Cutoff date for returned mail surveys

6/1/2018

day 88

Customer support toll-free line closes

6/1/2018

day 88

Outbound telephone interviewing ends

6/1/2018

day 88

Submit final MA & PDP CAHPS data files to CMS approximately 2 weeks after close of data collection via the Data Submission web site provided by the RAND Corporation. Data can be submitted as early as 6/19/2018 but no later than 6/20/2018.

6/19/2018 – 6/20/2018

days 106-107

 

Vendors serving MMP contracts submit the data from the fixed set of national MMP supplemental items approximately three weeks after the close of data collection via the Data Submission web site provided by the RAND Corporation. Data can be submitted as early as 6/26/2018 but no later than 6/28/2018.

6/26/2018 – 6/28/2018

days 113-115

 

 

This page was last modified on 5/10/2018