2017 Beneficiary Focus Groups Conducted in Puerto Rico
In July 2017, CMS conducted focus groups with Medicare beneficiaries residing in Puerto Rico on access to care (appointment setting, access to urgent care) and wait time after arriving for an appointment. Please click here to download a PDF document containing a summary of the focus group findings.
CAHPS Scores by State
Click here to download a table of 2018 Medicare CAHPS scores by state. Scores for reported measures were calculated from responses to the 2018 MA-Only, MA-PD, and Medicare fee-for-service survey versions, and report state mean using both the original survey scale and the 0-100 scale (rounded to the nearest point). States are omitted from the table if the effective sample size is less than 350 beneficiaries. Reported measures include:
- Getting Needed Care
- Getting Appointments and Care Quickly
- Customer Service
- Care Coordination
- Getting Needed Prescription Drugs (MA-PD)
- Rating of Health Plan
- Rating of Health Care Quality
- Rating of Drug Plan (MA-PD)
- Annual Flu Vaccine
MA & PDP CAHPS Current & Historic Response Rates
Please click here to download a PDF document containing detailed current and historic response rate information (overall rates, and rates by mode) for Medicare Advantage (2007 - 2018) and Prescription Drug Plan (2011 - 2018) CAHPS.
Please click here to download a PDF document containing a summary table of overall response rates for Medicare Advantage, Fee-For-Service, and Prescription Drug Plans (2000-2018).
MA & PDP CAHPS Quality Assurance Protocols & Technical Specifications for Prior Survey Administration Periods
Prior versions of the QAP&TS should be referenced for informational purposes only. Please refer to the 2019 MA&PDP CAHPS QAP&TS V9.0 on the Quality Assurance page for the most current survey administration protocols.
Previous versions of the MA & PDP CAHPS QAP&TS are available below to view or download.
This page was last modified on 1/16/2019