Survey Instruments and Specifications

In late summer 2022, CMS conducted one-on-one cognitive interviews by phone with enrollees residing in Puerto Rico. The interviews focused on enrollee experience, interpretation of, and response to a subset of items on access, communication, and care coordination, plus new survey items on telehealth, appointment start time, test results, communication, and perceived unfair treatment. A PDF document containing a summary of the cognitive interview findings can be found here.

2017 Enrollee Focus Groups Conducted in Puerto Rico

In July 2017, CMS conducted focus groups with Medicare enrollees residing in Puerto Rico on access to care (appointment setting, access to urgent care) and wait time after arriving for an appointment. A PDF document containing a summary of the focus group findings can be found here.

Psychometric Performance of Medicare CAHPS Survey Items

A document containing a list of Medicare CAHPS survey items that have poor psychometric performance for contract-level measurement can be found here. We recommend employing caution in using these items for contract-level measurement and other research purposes.

This page was last modified on 11/7/2024

Medicare Advantage and Prescription Drug Plan CAHPS^® Survey

This site is hosted and maintained by Health Services Advisory Group.
It is sponsored by the Centers for Medicare & Medicaid Services.

Medicare Advantage and Prescription Drug Plan CAHPS® Survey

This site is hosted and maintained by Health Services Advisory Group. It is sponsored by the Centers for Medicare & Medicaid Services.

Medicare Advantage and Prescription Drug Plan CAHPS^® Survey

This site is hosted and maintained by Health Services Advisory Group.
It is sponsored by the Centers for Medicare & Medicaid Services.